Who we are
FACT: Find a Coach Today ("we", "us", "our") provides a platform connecting clients and coaches for football coaching sessions. We act as the data controller for information you provide directly to our platform. For questions, contact: privacy@findacoachtoday.com.
Personal data we collect
- Identity and profile: name, profile picture, bio, user type (client/coach).
- Contact details: email address and phone number (not publicly displayed).
- Location: general address (e.g., city/area) for matching and discovery.
- Coach data: services offered, hourly rate, availability, ratings.
- Booking data: session details, price, messages between parties, reviews.
- Usage data: device, log and analytics information for performance and security.
- Cookies and similar tech: for essential operation, security, and preferences.
How we use your data (lawful bases)
- Provide and operate the service, facilitate bookings and messaging (Contract necessity).
- Personalize discovery and improve the platform (Legitimate interests).
- Communicate updates, service messages, and support (Contract/Legitimate interests).
- Process payments and prevent fraud (Contract/Legal obligation/Legitimate interests).
- With consent, show profiles publicly (e.g., coach listings) and send optional marketing (Consent).
Sharing your data
- With other users as needed to fulfil bookings (e.g., names in chats and bookings).
- Service providers (hosting, analytics, payments). Payments are securely processed by Stripe.
- Authorities where required by law or to protect rights, safety, and security.
We do not sell your personal data. Public coach profiles never include email or phone.
International transfers
Where data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent lawful mechanisms.
Data retention
We keep data only as long as necessary for the purposes described above, including legal, accounting and reporting requirements. You may request deletion where applicable (see “Your rights”).
Your rights
- Access, rectification, deletion and portability of your data.
- Restriction or objection to processing (where applicable).
- Withdraw consent at any time (where processing is based on consent).
- Complain to your data protection authority if you believe your rights are infringed.
To exercise rights, email privacy@findacoachtoday.com. We may verify your identity before actioning your request.
Children
Our service is not directed to children under 16. If you believe a child has provided us personal data, contact us to remove it.
Cookies
We use essential cookies for authentication and security, and functional cookies for preferences. You can control cookies via browser settings. Some features may not work without essential cookies.
Changes
We may update this policy from time to time. We will post the updated version here and update the “Last updated” date.